Refund Policy for Classication

At Classication, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help. Below is our comprehensive refund policy.

1. Refund Eligibility

• You can request a refund within 30 days of delivery.
• To be eligible for a refund, the item must:
  • Be unused and in the same condition that you received it.
  • Be in the original packaging.

2. Non-Refundable Items

• Sale items are non-refundable and cannot be returned for a refund.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact us at info@classication.com.
2. Provide the following information:
   • Your full name.
   • Your order number.
   • The email address used when placing the order.
   • Photos and video proof of the items, if your concern is due to a defective item.

Once we receive your request, we will review it and respond with the necessary return instructions.

4. Damaged or Defective Items

• If your item arrives damaged or becomes defective within 30 days of delivery, we will offer either:
  • A full refund, or
  • A free replacement of the item.

Please provide photo or video evidence to support your claim.

5. Lost Items

• If your order is lost in transit and cannot be recovered within 30 days of the order date, you have the option to:
  • Request a full refund, or
  • Request that we reship the item to you at no additional cost.

6. Return Shipping Costs

• We do not provide pre-paid shipping labels, and the return shipping fee is the responsibility of the customer.
• Please ensure the item is shipped to the return address provided by our team at your cost.

7. Refund Method

• Refunds will be issued to your original payment method.
• Alternatively, you can choose to receive store credit without the need to return the original item.

8. Processing Time

• Once we receive the returned item, we will process your refund within 5-7 business days.
• If you experience delays, please contact us at info@classication.com to confirm that the refund was initiated properly.
• If confirmed, please check with your bank for further information, as the time it takes to reflect in your account may vary depending on your payment provider.

9. Contact Information

For any inquiries related to refunds, feel free to reach out:

• Email: info@classication.com